Whats Included: *An Agent gives you an hour of training on your PC and related topics (e.g. software, basic PC skills, digital photo, digital video, digital music, etc.)   *Teach you how to navigate in Mac OSX or Windows Vista   *Review of functionality like manipulating windows, connecting devices and common keyboard shortcuts   *Introduction to web browser basics   *Overview of any suite software included with the OS   *Brief tutorial on how to use your MP3 player, burn your own CDs and copy (rip) your CD, and Organize your new music library   *Training Services EXCLUDES teaching how to remove viruses or spyware and any other propritary Geek Dogs information